In light of the recent developments in the spread of Coronavirus (COVID-19), Unique Care Provider (UCP) Ltd is currently closed to all outside visitors until further notice. This decision has been taken in order to protect our clients and minimise their risk of exposure to the virus. Please see this article from Care Management Matters magazine regarding best practices for care homes. If you have any concerns about the closure, please contact us by email at or by phone on 01827 383 855.

Supporting you to support your loved ones

At UCP, we have been supporters of Headway for many years and, in an effort to ensure that their latest update reaches as many people as possible, we have published it below:

Headway update for our valued supporters

The health, social and economic impact of coronavirus, or COVID-19, cannot be understated.

At Headway, we understand that the ever-changing environment, in which social change is happening at an unprecedented pace, is causing significant concern to individuals and families affected by brain injury.

We are here for those affected by brain injury and will provide as much support as we can during this incredibly challenging time.

Please continue to advocate our services to your network and clients – full details of remote services are detailed below.

Just as we’ll be here for brain injury survivors, we hope you can be here for Headway and continue to support our work during this difficult time. Please do not hesitate to contact us if you would like to support our work in anyway.

Headway events

We are continuing to monitor the situation in terms of upcoming events and campaigns and will keep you informed.

In the immediate term, we have made the decision to postpone this year’s Corporate Challenge event, Escape the Wild for Headway, which will now take place 10-11 September. We will value your continued support for the rescheduled date and thank you in advance for your understanding.

For event enquiries, please contact Melanie on

How we can help brain injury survivors, families and carers during this time

We know that routine can be very important to some people living with the long-term effects of brain injury, with social isolation often exacerbating its behavioural, emotional and psychological effects.

Social isolation can also put great strain on families, particularly if they are poorly and required to self-quarantine for 14 days.

Headway helpline

Our helpline will remain open to anyone who requires support or information about brain injury. The team cannot answer medical questions about the virus and won’t be able to offer advice on any symptoms related to it, but they can offer reassurance and a friendly voice. The service is also open to professionals so you may also contact the helpline with enquiries.

Contact the helpline by calling 0808 800 2244 or emailing

Online communities

The charity’s online forum, HealthUnlocked, is a community for anyone affected by brain injury. It provides users with a chance to connect and share with people who understand brain injury and its effects in a friendly, safe and mutually supportive environment. Our Facebook and Twitter pages will also continue to provide updates and support (@HeadwayUK)

Local support

Headway groups and branches have had to suspend many of their face-to-face services in accordance with the government’s advice – but they are determined to do all they can to find alternative ways to support those who rely on their help.

If anyone is currently being supported by a local Headway group or branch, they should be able to contact them via the usual telephone or email addresses, although please be aware that not all phone lines will be manned as premises and offices are required to close.

Please be assured that throughout this period of uncertainty and challenge, we will do everything we can to offer support. You are not alone.