In light of the recent developments in the spread of Coronavirus (COVID-19), Unique Care Provider (UCP) Ltd is currently closed to all outside visitors until further notice. This decision has been taken in order to protect our clients and minimise their risk of exposure to the virus. Please see this article from Care Management Matters magazine regarding best practices for care homes. If you have any concerns about the closure, please contact us by email at or by phone on 01827 383 855.

Supporting you to support your loved ones

Staying at home, self-isolation and the restrictions imposed by the government to slow the spread of Covid-19 have taken their toll on us all in one way or another. The loss of personal freedoms and restricted contact with loved ones can be hard to deal with especially when those loved ones live in a care home which you can no longer visit.

As care providers, we understand the struggles that these homes are going through especially when it comes to sourcing essential items ranging from toilet rolls to medical supplies. We are fortunate enough to have an excess of some of these items which we have been pleased to donate to local care homes and facilities, such as St Giles Hospice.

On a more personal note, I would like to say a heartfelt thank you to those who have helped to keep UCP running and also helped us to support our local community during this difficult time:

Ken & Jim – They have been out on the frontline, making sure that we have the essential food and medicines we need. They have braved supermarkets in full PPE, sorted and delivered the care packages to people and care homes in need as well as completing their usual work in the office.

Lorna – She has been there for us 7 days a week and taken on a lot of extra work, including making lots of phone calls and supporting Jim in his work.

Rosie –  While working remotely, Rosie has also stepped up and taken on additional tasks to help support UCP, including spending many hours on the phone to pharmacies to ensure we can access essential prescription medication.

Ben’s carers – We made the difficult decision many weeks ago to have our carers do online training from home to reduce the risk of bringing the coronavirus in to Two Hoots. All the staff have continued to FaceTime and send text messages to Ben which has been brilliant as it always makes him smile.

Thank you all for your continued help!

Stay safe,


P.S. – Stepping out of the role of Managing Director into the role of full time carer for Ben, not only as his Mum but as complete medical support 24/7, I’ve had to put the business on hold and put Ben first by isolating with him to keep him as safe as possible from any outside conditions that could have a serious impact on Ben due to his disabilities and health. I’ve managed to find activities to keep us busy and I want to provide tips for other carers during this difficult time, so please do visit our YouTube channel and social media pages for all our updates and video clips